What To Do In The Event Of a Claim

Here are some of the steps to take if you need to make a claim. Please notify your insurance company or insurance agent as soon as possible.

  • Take photographs, if possible
  • Look for potential safety risks. If the building is unstable, do not enter
  • Report downed power lines or gas leaks to authorities as soon as possible
  • Make emergency repairs to your building to minimize your damages when safe
  • Protect property from further damage
  • Keep samples or damaged items when able for the claims adjustor
  • Keep an accurate record of any repair expenditures

Preserve Your Property After You Have a Claim

Monday-Friday 8:30am to 4:30pm, our full-time claim department is available to assists our clients with the reporting and adjustment of claims.

Fire and Smoke

  • Limit walking around your home to prevent soot particles from becoming embedded into the carpeting and upholstery.
  • Put down towels on carpet traffic areas and upholstery.
  • Change the HVAC filter.

Water Damage from Contaminated Water

  • Contact a plumber to rectify the situation. Save damaged pipes.
  • Avoid contact with sewage and any items in the sewage.
  • Wash hands after contact with any contaminated surface or items.

Water Damage from Clean Water

  • Shut off the water to stop the water source.
  • Contact a plumber to rectify the situation. Save damaged pipes or hoses.
  • Turn off circuit breakers to the affected areas of the building.
  • Ceiling buldging? Put a bucket under it and poke a small hole with a nail to drain it.
  • Mop or blot up the excess water.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Remove and prop up wet cushions.
  • Remove lamps and wipe excess water from wood furniture.
  • If furniture skirting is touching damp floors, use wooden clothes pins to pin it up.

Theft or Break In

  • Call the police and report the incident. .
  • Take steps to secure your property by making emergency repairs.
  • Make a list of stolen items and gather receipts or credit card bills.